Privacy Policy
BACKGROUND
We maintain a policy of strict confidence concerning its clients’ personal information. Our privacy policy has been developed in accordance with the Commonwealth Privacy Act 1988 (Privacy Act). The policy applies to Little Wolf Label (ABN 30479623543).
PRIVACY ACT 1988
Our Privacy Policy sets out the manner in which we may collect and treat personal information as defined in the Privacy Act (Personal Information). It also describes how you our as a client may access and amend personnel information held by us on your behalf.
The National Privacy Principles can be obtained through the website of the office of the Federal Privacy Commissioner (http://www.privacy.gov.au).
CONTACT DETAILS
Our contact details are as follows:
Address: Suite 1, 86 Henry Street, Penrith NSW 2750
Telephone: (02) 4702 5905
Email: hello@littlewolflabel.com.au
Website: www.littlewolflabel.com.au (“the Site”)
COLLECTION OF PERSONAL INFORMATION
We may collect Personal Information from you when you instruct us to provide you with services. We may also collect Personal Information from you if you attend one of our seminars or subscribe to our mailing list.
The Personal Information that we will collect from you usually will include name, address, telephone number and email address. We may collect additional Personal Information from you if it is necessary to provide our services.
We will keep your Personal Information in our offices or in electronic form.
USE AND DISCLOSURE OF INFORMATION
The Personal Information we obtain helps provide an efficient service to you, including to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
It also helps in raising your awareness of our activities, services we provide and new developments.
We will not use Personal Information for purposes other than;
(a) providing our services; and
(b) providing details of our services and upcoming seminars through our mailing list.
In the course of providing services we may disclose your personal information to third parties.
INFORMATION SECURITY
We require our employees to perform their duties in a manner that is consistent with our responsibilities under the Privacy Act.
We will take all reasonable steps to ensure that paper and electronic records containing Personal Information are stored in our offices or secure record management facilities.
ACCESS AND AMENDMENT
If you wish to access your Personal Information, then you may contact our Privacy Officer and request that this be done. In the interests of your privacy we may require you to verify in writing your identity prior to releasing your Personal Information. Any questions you may have in relation to accessing Personal Information should be addressed to our Privacy Officer.
We will return the Personal Information to you in accordance with our normal retrieval practices.
We will take steps to destroy, amend or de-identify Personal Information in as short a time as possible after being notified by you in writing to do so unless the law requires otherwise.
We reserve the right to charge you for the reasonable cost of the retrieving your Personal Information.
CHANGE IN PRIVACY POLICY
We reserve the right to change our privacy policy at any time. You should visit our privacy policy from time to time to see whether it has been updated.
PRIVACY OFFICER
Our Privacy Officer will be the first point of contact for inquiries about privacy issues. Individuals wishing to make an inquiry or complaint regarding privacy should do so by contacting our Privacy Officer using the contact details below:
ATT: Privacy Officer
hello@littlewolflabel.com.au
COLLECTING AND USE OF PERSONAL INFORMATION
All information collected is for the purpose of providing services to you and to the community. Generally, we will obtain personal information directly from you. This will include contact details and may include sensitive information such as payment information (including credit card numbers, ApplePay, PayPal, email address, and phone number). If we obtain information about you without your knowledge and the law requires your express consent to obtain it, then the you will be contacted by us.
We may also collect information from you if you subscribe to any of our regular mail-outs or seminars.
We use your Personal Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Personal Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Personal Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
ACCESS
If access to your Privacy Information we may have concerning you is required, you may request to see what it is and if it is up to date. This will be subject to any exemptions allowed under the Privacy Act.
If we refuse to allow access to your Personal Information, you will be informed and given details of what exemptions under the Privacy Act prevent its acquisition. Please note, a request for access will most probably incur a reasonable fee in providing such a service.
ACCURACY
All reasonable steps are taken to ensure that the Personal Information is accurate, complete and up-to-date. If any information we have is inaccurate you are invited to contact us immediately and we will take all reasonable steps to correct it.
SECURITY
All Personal Information is kept in a secure environment. Electronic security includes the use of fire walls and password access to designated personnel.
FURTHER INFORMATION
For further information, please speak with our Privacy Officer.